WHAT KALM CAN OFFER YOU
We partner with you to help your business move to cloud based solutions.
CONTACT CENTER SOLUTIONS
- · Automatic Call/Contact Distribution
- · Omni-Channel Routing
- · Interactive Voice Response
- · Outbound Dialer
- · Blended Agents
- · Computer Telephony Integration
- · Supervisor Dashboards
- · Reporting & Analytics
- · Customer Journey
WORKFORCE OPTIMIZATION SOLUTIONS
- · Voice Recording
- · Screen Recording
- · Quality Management
- · Workforce Management
- · Speech & Desktop Analytics
- · Voice of the Customer / Customer Surveys
- · Gamification
UNIFIED COMMUNICATIONS SOLUTIONS
- · Hosted VoIP
- · Audio Conferencing
- · Web Conferencing
- · IM / Presence
- · Video Conferencing
- · Screen Sharing
- · Social Collaboration
NETWORK SERVICES
- · SD WAN
- · MPLS
- · SIP
- · VoIP
- · Voice
TELECOM EXPENSE MANAGEMENT SERVICES
- · Invoice Optimization & Audit
- · Invoice Processing
- · Order & Provisioning
- · Inventory & Asset Management
- · Dispute Management
- · Shared Services Management
- · Reporting & Business Intelligence
CONSULTING SERVICES
- · Contact Center
- · Voice & Data