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SERVICES & SOLUTIONS

WHAT KALM CAN OFFER YOU

We partner with you to help your business move to cloud based solutions.



CONTACT CENTER SOLUTIONS

  • · Automatic Call/Contact Distribution
  • · Omni-Channel Routing
  • · Interactive Voice Response
  • · Outbound Dialer
  • · Blended Agents
  • · Computer Telephony Integration
  • · Supervisor Dashboards
  • · Reporting & Analytics
  • · Customer Journey

WORKFORCE OPTIMIZATION SOLUTIONS

  • · Voice Recording
  • · Screen Recording
  • · Quality Management
  • · Workforce Management
  • · Speech & Desktop Analytics
  • · Voice of the Customer / Customer Surveys
  • · Gamification

UNIFIED COMMUNICATIONS SOLUTIONS

  • · Hosted VoIP
  • · Audio Conferencing
  • · Web Conferencing
  • · IM / Presence
  • · Video Conferencing
  • · Screen Sharing
  • · Social Collaboration

NETWORK SERVICES

  • · SD WAN
  • · MPLS
  • · SIP
  • · VoIP
  • · Voice

TELECOM EXPENSE MANAGEMENT SERVICES

  • · Invoice Optimization & Audit
  • · Invoice Processing
  • · Order & Provisioning
  • · Inventory & Asset Management
  • · Dispute Management
  • · Shared Services Management
  • · Reporting & Business Intelligence

CONSULTING SERVICES

  • · Contact Center
  • · Voice & Data